Purchase Terms and Conditions

Purchase Terms

Survey Design and Analysis Services Pty Ltd (Survey Design and Analysis Services)is the distributor of Stata software, Stata Press books, StataCorp’s NetCourses and NetCourseNow, Stata Journal, Circle System’s Stat/Transfer, and Provalis Research’s ProSuite, QDA Miner, WordStat, WordStat for Stata and SimStat for Australia and New Zealand.

Purchase terms - StataCorp (Stata)

By accepting the Stata End-User Licence Agreement (EULA) , you, the purchaser, are entering into a licence agreement with StataCorp LLC of College Station, TX, USA.

All purchases of perpetual and term licences of Stata software are made conditional on the acceptance of the End-User Licence Agreement. This Agreement is between the Customer and StataCorp LLC, solely.

When purchasing maintenance for Stata you are entering into a maintenance agreement between you the purchaser and StataCorp LLC. View the maintenance agreement terms and conditions.

Purchase terms - Arbutus Software

By accepting the Arbutus Software Licence Agreement (ASLA) , you, the purchaser, are entering into a licence agreement with Arbutus Software Inc of Burnaby, BC, Canada.

All purchases of licences of Arbutus software are made conditional on the acceptance of the Arbutus Software Licence Agreement. This Agreement is between the Customer and Arbutus Software Inc., solely.

When purchasing support for Arbutus Software you are entering into a support agreement between you the purchaser and Arbutus Software.

Purchase terms – Circle Systems (Stat/Transfer)

By accepting the Stat/Transfer End-User Licence Agreement (EULA), you, the purchaser, are entering into a licence agreement with Circle Systems Inc of Seattle, WA, USA. All purchases of perpetual and term licences of Stat/Transfer software are made conditional on the acceptance of the End-User Licence Agreement. This Agreement is between the Customer and Circle Systems Inc, solely. Purchase of annual leases are made conditional on the completion of the relevant licence agreement documents provided as part of the annual lease process and are a contract between the lessee and Circle Systems Inc.

Purchase terms – Provalis Research / Recherches Provalis Corp. (QDA Miner, WordStat, WordStat for Stata, SimStat)

By accepting the End User Licence Agreement (EULA) for Provalis Research products, you, the purchaser, are entering into a licence agreement with Provalis Research Corp of Montreal, QC, Canada. All purchases of Provalis Research software are made conditional on the acceptance of the End User Licence Agreement. This Agreement is between the Customer and Provalis Research, solely.

Order processing

Orders are processed Monday to Friday from 9:00 a.m. to 5:00 p.m. Eastern Australian Standard Time. Orders are processed in the order they are received and are processed either the day they are received or the next business day.

For Stata single user licences: Orders placed, for which we have verified payment, before 4.00 p.m. on business days will receive their licence the same business day. Orders placed after 4pm will receive their licence before 10:00 a.m. the following business day.

For Stata network and volume licences: Licences will be delivered the next business day.

For Arbutus Software: Deliveries via download are available within 1-2 business days of the order being processed. Orders made after 5:00 p.m. on Friday will not be delivered until the following Tuesday.

For Stat/Transfer: Deliveries via download are made within 1 business day of the order being processed.

For Provalis Research products: Deliveries via download can be accessed immediately upon order via a free download, with activation codes being delivered within 2 business days. For orders made after 5:00 p.m. on Friday, activation codes will not be delivered until the following Tuesday.

Payment

Orders will only be processed upon receipt of either upfront payment or an approved institutional purchase order.

The preferred method of payment is via direct deposit to the Survey Design and Analysis Services bank account. When making a deposit please include the first four letters of your last name or company name and your invoice number or online order number. Once we have received payment your order will be released for processing.

Survey Design and Analysis Services also accepts MasterCard, Visa Card and PayPal. American Express payments can be made through electronic invoicing.

Survey Design and Analysis Services accepts cheques only under prior arrangement. Cheques must be drawn on an Australian Bank and be payable in Australian Dollars.

Survey Design and Analysis Services accepts purchase orders from Australian and New Zealand Government agencies, institutions and listed companies for institutional purchases only under prior arrangement. Terms are 14 days.

Australian Goods and Services Tax (GST)

Survey Design and Analysis Services collects GST on all sales within Australia. Sales to New Zealand or other countries outside of Australia are Australian GST exempt. Survey Design and Analysis Services is based outside of New Zealand and supplies the goods from outside New Zealand, therefore we do not collect New Zealand GST.

International sales

International sales may be subject to local country taxes, customs and duties that are levied by local authorities upon arrival of goods into the country. Any additional charges for customs clearance must be borne by you, the purchaser. Survey Design and Analysis Services has no control over these charges. Customs policies vary widely from country to country. Please contact your local customs office for further information.

When ordering from Survey Design and Analysis Services, you are considered the importer of record and must comply with all laws and regulations of the country into which the products are received.

Note: All international deliveries are subject to inspection by customs authorities and packages may be opened. While Survey Design and Analysis Services takes care to package goods securely, Survey Design and Analysis Services is not responsible for actions to inspect goods by customs authorities.

Pricing

Prices displayed on www.surveydesign.com.au are shown by default in Australian Dollars: including taxes for Australian purchases; excluding taxed taxes for purchases outside of Australia. Prices are subject to change without notice, unless provided on a formal, valid quote, for the quoted period.

Delivery

Survey Design and Analysis Services offers software delivery via download, sent to the specified customer email address.

If a DVD or book is ordered, Survey Design and Analysis Services ships goods by Australia Post. All products purchased from the Survey Design and Analysis Services are made pursuant to a shipment contract. This means that the risk of loss for such products pass to you upon our delivery to Australia Post. If you have received your Order Confirmation Email but your products have not arrived within the time specified in the Order Confirmation Email, please contact us and we will do our best to assist you.

Note that during peak delivery periods (e.g. new software releases and at Christmas) please allow an additional day before raising a query. If your order has not been received within the specified time, please check your Australia Post tracking number at AustPost.com.au.

Returns - Stata

StataCorp are confident you will be pleased with Stata’s features, but if you feel that Stata is not right for you, you may take advantage Stata's convenient return policy, which Survey Design and Analysis Services also makes available to our Stata customers.

Returns – Stata student licences

Purchasers of Stata student licences may exchange or return your order within seven (7) days from the date on which the goods were shipped to you, for a full refund. Refunds will be paid using the same method as which payment of the original invoice was made. If you wish to exchange a product, please note that you may be required to pay an additional sum if the replacement product is more expensive than the original item purchased.

Returns – Stata academic, government, not-for-profit and commercial licences

You may exchange or return your order within thirty (30) days from the date on which the goods were shipped to you, for a full refund. Refunds will be paid using the same method as which payment of the original invoice was made. If you wish to exchange a product, please note that you may be required to pay an additional sum if the replacement product is more expensive than the original item purchased.

Returns Delivery Costs

  1. If you are returning goods for exchange or return, you are responsible for the cost of returning them to us.
  2. We will not refund the original delivery charge in the case of exchanges or returns. 
  3. You will also be liable for the delivery costs incurred by us in sending you any replacement product as exchange.
  4. In the case of returns, you will only be refunded the value of the goods ordered.
  5. We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or the goods are faulty.

Returns – Stata Press Publications

Print: Refunds/credits will not be issued if you have simply changed your mind. Damaged goods must be reported within 30 days of receipt of item(s). Survey Design and Analysis Services will replace the damaged item(s) at no charge.

Electronic: Refunds/credits will not be issued if you have simply changed your mind. Stata Press eBooks are nonreturnable and nonrefundable after activation.

Returns – Stat/Transfer

Refunds/credits will not be issued if you have simply changed your mind. Stat/Transfer sales are nonreturnable and nonrefundable after activation. You may exchange or return your order within thirty (30) days from the date on which the goods were shipped to you if you have not activated the software. If you wish to exchange a product, please note that you may be required to pay an additional sum if the replacement product is more expensive than the original item purchased.

Returns – QDA Miner, WordStat, WordStat for Stata and SimStat

Refunds/credits will not be issued if you have simply changed your mind. Provalis Research products are nonreturnable and nonrefundable after activiation.

This Returns Procedure does not affect your statutory rights.

Returns – Arbutus

Refunds/credits will not be issued if you have simply changed your mind. Arbutus Software sales are nonreturnable and nonrefundable after activation. You will not be able to install the software unless you click on the button that indicates your acceptance of the terms of this Agreement. If you do not agree to all of the terms of this Agreement, then do not install or use the Software, but instead return the uninstalled software and your dated proof of purchase to Survey Design and Analysis Services within thirty (30) days of your purchase for a full refund of the license fees paid by you for the software.

Electronic communications

When you visit the website or send emails to Survey Design and Analysis Services, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Electronic marketing communications

Periodically Survey Design and Analysis Services distributes commercial electronic messages (emails) to persons with whom a business relationship has been established*. These emails may be developed by Survey Design and Analysis Services and distributed by Survey Design and Analysis Services, or developed by one of Survey Design and Analysis Services’s software licensors and distributed by Survey Design and Analysis Services on their behalf. These messages contain commercial information including: information relating to special offers for the software that Survey Design and Analysis Services distributes; training programs available either through Survey Design and Analysis Services or other training providers; books related to the products Survey Design and Analysis Services sells; tips, help and guidance for use of the software; and notices of forthcoming conferences or user groups being held. You may unsubscribe at any time by emailing “unsubscribe” and your email address** to unsubscribe@surveydesign.com.au.

*A business relationship is created (and thus inferred consent is given) when a person or organisation purchases software, software maintenance, training, books or manuals from Survey Design and Analysis Services. This applies even when the software is purchased through a reseller or the software is purchased directly from the software licensor, and Survey Design and Analysis Services is directed by the software licensor to manage the business relationship, such as customer contact and distribution of marketing information. Business relationships also exist where organisations provide Survey Design and Analysis Services users' details for the purpose of on-going management of the relationship with the users.

** On all marketing emails sent to you from or via Survey Design and Analysis Services, a statement will be included advising you the (original) email address to which the email was sent. Occasionally customers establish automatic forwards for their email addresses, of which Survey Design and Analysis Services is unaware. In order to unsubscribe, you will be required to advise the email address to which the email was originally addressed. Survey Design and Analysis Services will endeavour to match the unsubscribed email address with the customer, however this is not always possible if an email has been automatically forwarded. If Survey Design and Analysis Services receives an unsubscribe request for an email address that is not recorded in the customer database, such as an automatically forwarded email address, Survey Design and Analysis Services will note that forwarded email address as unsubscribed and contact you to determine the original email address. If Survey Design and Analysis Services cannot clearly identify the original email address, you may continue to receive marketing emails from Survey Design and Analysis Services until the original and forwarding email addresses have been correctly identified and unsubscribed.

Survey Design and Analysis Services does not search the Internet, emails or directory listing to harvest email addresses; however, when emails sent to email addresses existing in the Survey Design and Analysis Services customer database bounce, Survey Design and Analysis Services may search publicly available Internet records to update the Survey Design and Analysis Services database to maintain current customer records.

Sharing your contact details

As part of providing you with the software sold by Survey Design and Analysis Services, we are required to provide the developers of the respective software customer contact information for their purposes of creating software licences. The respective software vendors (Arbutus Software Inc., Circle Systems Inc., Provalis Research Inc. and StataCorp LLC) may choose to send you electronic marketing communications directly - not via Survey Design and Analysis Services. Where the respective vendor sends you marketing communications it is a relationship between you and the respective software vendor.

Other terms and conditions

Disclaimer and limitation of liability

This website (www.surveydesign.com.au, www.surveydesign.co.nz, www.survey-design.com.au, www.sdas.com.au and www.sdas.co.nz) is provided by Survey Design and Analysis Services on an “as is” and “as available” basis. Survey Design and Analysis Services makes no representations or warranties of any kind, expressed or implied, as to the operation of this Website or the information, content, materials, or products included on this Website. It is expressly agreed by you that your use of this Website is at your sole risk. Survey Design and Analysis Services does not warrant that this Website, its servers, or e-mail by us are free of viruses or other harmful components. Survey Design and Analysis Services will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.

Alteration of service or amendments to the conditions

Survey Design and Analysis Services reserves the right tomake changes to our website, policies, and these terms and conditions of sale at any time. Your usage of the website and your orders will be subject to the policies and terms and conditions of sale in force at the time that you use the Website or that you order products from us.

Events beyond our reasonable control

Survey Design and Analysis Services will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control. This condition does not affect your statutory rights.